Store Policies

• We stand behind our products. Your satisfaction is always a priority and has a hassle free Return and Exchange Policy. We want you to be completely satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate an exchange or a return to ensure your satisfaction. Please note that all returns require a Return of Goods Authorization (RGA) Number, which can be easily obtained by emailing to customerservice@upgradelights.com Unauthorized returns are subject to 20% restocking fee. Refunds will only be made to the original payment within 5-10 days of our receipt of the return.

• You can return purchased items within 30 days of receipt for an exchange or full refund (less shipping charges) Items that are not defective must be returned in NEW (unopened) condition, with all the original contents included. There are usually no restocking fees for the return of items meeting the above-mentioned conditions providing they are returned within 30 days of receipt. Refunds will only be made to the original payment within 5-10 days of our receipt of the return.

• If your order was lost or damaged in transit, we will be glad to offer you a replacement or a refund in the form of the original payment method after the lost or damaged items have gone through our loss and damage investigation procedure. Replacements will be shipped by using the shipping method that customer selected on the original order. Return Conditions

• Items must be returned in NEW resalable condition, in the original manufacturer packaging, promotional items included. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage. • When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories. Generally, as a “rule-of-thumb" you should return the items to us the same way we sent them to you - in the same condition and with all the original contents. If a promotional item is missing, its value will be added to the original price you paid for the order, thus reducing the amount of the refund, if such is issued. Return Policy Exceptions We are unable to accept returns or exchanges on the following items:

• When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories. Generally, as a “rule-of-thumb" you should return the items to us the same way we sent them to you - in the same condition and with all the original contents. If a promotional item is missing, its value will be added to the original price you paid for the order, thus reducing the amount of the refund, if such is issued. Return Policy Exceptions We are unable to accept returns or exchanges on the following items:

• If an item has been used, we are unable to accept its return. • Unauthorized returns are subject to 20% restocking fee

• All claims for credit, shortages, dissatisfaction and/or damages must be placed within 15 days of receipt of merchandise.

• Shipping charges are non-refundable, except in the event that we shipped you the wrong items.

• Customer will be charged an additional SHIPPING fee for any refused or undelivered shipment due to customer's incorrect addressed entered on the order form which must be refunded. Any order that needs to be re-shipped will be charged with the same shipping charges that apply to the original order. What happens if my item arrived damaged or was lost?

• All shipped items are insured. Inspect your order immediately upon delivery. It is unlikely that anything will be damaged as we pack our orders well. If you detect visible physical damage or missing items, notify us if damage has been detected.

• If you receive damaged merchandise or do not receive it at all, the carrier will need to conduct an investigation. Please email us about the problem within 3 business days of receipt of the merchandise or 3 days after the scheduled delivery date in case of non-receipt. In case of damage DO NOT discard any shipping materials and manufacturer’s packaging. Please re-seal the damaged products using the original packaging materials. You must hold the package for at least 8 business days. If UPS does not contact you to pick-up the damaged merchandise for damage inspection, then they have opted to waive the inspection and the merchandise can be discarded. Restocking Fees We do charge a restocking fee for the unauthorized returns. There is no restocking fee for Authorized returns of unopened, unused, items returned within 20 days. Authorized Items which are returned after 20 days of receipt are subject to 20% restocking fee. No refund will be issued for the items which are returned back to us without an RGA. This means that an item must be in sellable as new condition. We reserve the right to refuse to issue credit for any item that has been used, misused or damaged. We also reserve the right to charge a restocking fee of up to 20% on returns of opened products. Shipping Policy and Transit Times

• Ground Shipping and Order Processing Ground shipping is the default delivery service. This is the least expensive shipping option and delivery time varies from 1-6 business days within the continental United States. You may also select a faster shipping service for an additional charge. We ship orders during standard business hours, Monday - Friday. (Sat-Sun and Holidays do not apply). Orders received prior to 9:00 EST will usually ship the same business day. We do our best to ship all orders as soon as possible. But sometimes it might take 24 to 48 hours to ship your order. While placing an order please consider the processing time. If you place an order on a weekend day or national holiday it will be processed the next business day. Customer may be charged an additional SHIPPING fee for any refused or undelivered shipment due to customer's incorrect addressed entered on the order form which must be reshipped. Any shipment that needs to be re-shipped will be charged at the same shipping charges that apply to the original order. Backorders Items not in stock at time of order placement will be placed on backorder and shipped to you as soon as possible.(One of our customer service representative will notify you either by phone or email) Your charges will not be billed until your order ships.